Terms of Service

1. Introduction and Acceptance

1.1. These Terms of Service (“Terms”) govern your use of the Preorda platform (“Platform”), operated by White Cross Limited, a company registered in England and Wales (Company Number: 01537610), trading as “Preorda” (“we”, “us”, “our”).

1.2. By creating an account, placing an order, listing a campaign, or otherwise using the Platform, you agree to be bound by these Terms, our Privacy Policy, Cookie Policy, and Acceptable Use Policy (together, the “Agreements”).

1.3. If you do not agree to these Terms, you must not use the Platform.

1.4. We may update these Terms from time to time. We will notify registered users of material changes via email. Your continued use of the Platform after such notification constitutes acceptance of the updated Terms.

2. Definitions

In these Terms:

• “Buyer” means any user who places an order on a Campaign.
• “Seller” means any user who creates and manages Campaigns on the Platform.
• “Promoter” means any user who participates in the Bounty referral programme.
• “Campaign” means a time-limited product or service listing created by a Seller.
• “Pre-order Campaign” means a Campaign operating in threshold mode, where payment is authorised at checkout but captured only if the Campaign reaches its minimum target.
• “Live Drop Campaign” means a Campaign operating in flash-sale mode against fixed stock.
• “Order” means a Buyer’s commitment to purchase from a Campaign, including the associated payment authorisation or capture.
• “Platform Fee” means the fee charged by Preorda on successful transactions.
• “Bounty” means a referral programme attached to a Campaign by the Seller.
• “Commission” means the payment earned by a Promoter through a Bounty.

3. Eligibility

3.1. You must be at least 18 years old to use the Platform in any capacity (Buyer, Seller, or Promoter).

3.2. By creating an account, you represent and warrant that you are at least 18 years old, that you have the legal capacity to enter into a binding agreement, and that all information you provide is accurate and complete.

3.3. Sellers must be located in a country supported by Stripe Connect for payment processing. The current list of supported countries is available on our Platform and may change as Stripe updates its coverage.

3.4. We may restrict access to the Platform based on country, sanctions regulations, payment-provider rules, or legal risk. We rely on Stripe’s compliance controls for sanctions screening on payment flows. Users in jurisdictions subject to international sanctions may be unable to use the Platform.

4. Accounts

4.1. Account creation. You may create an account by registering with an email address and password, or by signing in through Google or Apple. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

4.2. Email checkout. Buyers may place orders by continuing with an email address. After checkout, we create or link a Preorda buyer account using that email address so you can track orders, messages, and updates. If a password has not yet been set, you will receive an activation email allowing you to access your account.

4.3. Account types. You may register as a Buyer or Seller. Existing Buyers may upgrade to Seller accounts. Promoter status is conferred by claiming a Bounty and does not require a separate account type.

4.4. Account suspension and termination. We may suspend or terminate your account if you breach these Terms, engage in fraudulent activity, or if required to comply with legal obligations. We will notify you of any suspension or termination and the reasons for it, except where doing so would compromise an investigation or legal proceeding.

4.5. Account deletion. You may delete your account at any time through your account settings. Upon deletion, your personal information will be anonymised. Certain records (such as transaction history and reviews) may be retained in anonymised form for legal, accounting, and audit purposes.

4.6. Banned accounts. If your account is terminated by us for breach of these Terms, you may not create a new account using the same or different email address. Attempts to circumvent a ban may result in further action.

4.7. Account and session security. You are responsible for maintaining the security of your devices, email accounts, sessions, and authentication credentials. API authentication tokens do not automatically expire; you must log out of devices you no longer use. You must notify us immediately at legal@preorda.com if you believe your account or session has been compromised.

4.8. Fraud detection. We may use automated systems, fraud detection tools, behavioural analysis, payment-risk signals, and third-party data to detect fraud, abuse, spam, suspicious activity, or policy violations. Actions taken as a result of automated risk assessment may include account suspension, order cancellation, or payout delays.

4.9. Communications. By using the Platform, you consent to receiving transactional, operational, security, legal, and account-related communications electronically. You may control non-essential notification preferences through your account settings, but you cannot opt out of security, legal, or critical account communications.

5. How the Platform Works

5.1. Platform Role

Preorda is a marketplace platform that connects Sellers with Buyers. Preorda is not a party to the contract of sale between Buyer and Seller. The Seller is the merchant of record for all transactions conducted through the Platform. Preorda facilitates the transaction, processes payments through Stripe on behalf of the Seller, and charges a Platform Fee for this service.

Preorda may perform certain operational, administrative, payment, dispute, refund, moderation, and support actions on behalf of Sellers in connection with the operation of the Platform.

Preorda is not a bank, payment institution, escrow provider, or fiduciary. Funds are processed through Stripe and are subject to Stripe’s terms and regulatory framework.

Preorda does not guarantee that any Campaign will reach its target, generate sales, or result in successful payment capture. The success of a Campaign depends on market demand and is the Seller’s commercial risk.

Preorda does not guarantee placement, visibility, discoverability, traffic, promotion, or search ranking for any Campaign. Preorda may use automated systems to rank, feature, recommend, suppress, or moderate Campaign visibility.

We may remove, hide, suspend, cancel, restrict, or refuse any Campaign, account, content, order, Bounty, or payout where we reasonably believe there is a legal, financial, fraud, safety, intellectual property, payment, or platform-risk concern.

5.2. Pre-order Campaigns

5.2.1. In a Pre-order Campaign, the Seller sets a minimum target (number of orders required) and a time limit. Buyers place orders during this period, and their payment method is authorised but not charged.

5.2.2. If the Campaign reaches its target within the time limit, all authorised payments are captured (charged), and the Seller is obligated to fulfil all orders.

5.2.3. If the Campaign does not reach its target, we will initiate the release of all authorised payments through Stripe. Buyers are not charged for failed Campaigns. The time it takes for holds to be released depends on Stripe and the Buyer’s bank.

5.2.4. A Pre-order Campaign may be configured to close immediately upon reaching its target (“end on target”) or to continue accepting orders until the time limit expires (“full duration”).

5.2.5. If a Campaign reaches a threshold close to but below its target, the Seller may be given a limited window to decide whether to proceed. If the Seller does not respond within this window, the Campaign will fail and we will initiate the release of all authorised payments through Stripe.

5.3. Live Drop Campaigns

5.3.1. In a Live Drop Campaign, the Seller lists a fixed quantity of stock for a limited duration. Payment is authorised at checkout and captured when the Campaign closes (either by selling out or by the time limit expiring).

5.3.2. If all captures succeed, the Campaign is marked successful and the Seller must fulfil all orders. If some captures fail while others succeed, the Campaign may enter a payment exception state where we attempt to resolve the remaining payments. If all captures fail, the Campaign fails.

5.4. Campaign Scheduling

5.4.1. Sellers may schedule Campaigns to launch at a future date and time. The Platform will automatically launch the Campaign at the scheduled time, subject to the Seller meeting all pre-launch requirements (such as Stripe Connect onboarding and, for digital Campaigns, providing the digital asset URL).

5.5. Campaign Cancellation

5.5.1. Sellers may cancel a Campaign at any time. If a Campaign is cancelled after orders have been placed, we will initiate voids for authorised payments and refunds for captured payments through Stripe where available and legally required. Processing times depend on Stripe and the Buyer’s bank.

5.5.2. Preorda reserves the right to cancel a Campaign or require changes if the Campaign violates our Acceptable Use Policy or these Terms.

6. Payments

6.1. Payment Processing

6.1.1. All payments are processed by Stripe. Buyer card details are transmitted directly from the Buyer’s device to Stripe and are never received, stored, or processed by Preorda’s servers.

6.1.2. By placing an order, you authorise Stripe to charge your payment method. Your payment will be authorised first and captured later where applicable, according to the Campaign type and payment flow shown at checkout.

6.2. Platform Fee

6.2.1. Preorda charges a Platform Fee of 5% on the item subtotal of each successfully captured order. Delivery fees, where applicable, pass through to the Seller in full.

6.2.2. The Platform Fee is deducted at the point of payment capture via Stripe’s application fee mechanism.

6.2.3. Where a refund is processed through the Platform, we currently instruct Stripe to refund the Platform Fee alongside the Buyer’s payment, unless otherwise stated or legally permitted.

6.3. Seller Payouts

6.3.1. Sellers receive funds directly to their connected Stripe account according to Stripe’s standard payout schedule. Preorda does not hold Seller funds at any point. Payout timing may vary based on Stripe processing, fraud reviews, dispute activity, reserve requirements, account verification status, banking delays, or regulatory obligations.

6.3.2. To receive payouts, Sellers must complete Stripe Connect Express onboarding, including identity verification and bank account details. This information is provided directly to Stripe and is not stored by Preorda.

6.4. Currency

6.4.1. Prices are displayed and charged in the currency associated with the Seller’s registered country. All amounts are final and inclusive of any applicable fees stated by the Seller.

6.4.2. Preorda does not perform currency conversion. You are responsible for any currency conversion fees charged by your bank or card issuer.

6.5. Authorisation Holds

6.5.1. For Pre-order Campaigns, your payment method will be authorised (a hold placed) when you place your order. This hold may appear on your bank statement as a pending charge. If the Campaign fails or is cancelled, the hold will be released. The time it takes for the hold to be released depends on your bank and is outside Preorda’s control.

6.5.2. Payment authorisation holds are subject to the payment processor’s standard hold duration. Campaigns that run for extended periods may experience authorisation expiry, which could result in a failed capture. In such cases, you will not be charged, and the Seller will be notified.

6.5.3. A successful payment authorisation does not guarantee that payment will be captured later. Capture may fail if the payment method expires, is cancelled, has insufficient funds, is declined by the issuer, or if the authorisation expires before capture.

7. Fulfilment

7.1. Seller Responsibility

7.1.1. The Seller is solely responsible for fulfilling all orders. Preorda does not manufacture, store, ship, or deliver any products or services listed on the Platform.

7.1.2. By launching a Campaign, the Seller commits to fulfilling all orders if the Campaign succeeds. Failure to fulfil orders may result in account suspension, termination, and liability to Buyers.

7.2. Physical Products

7.2.1. Sellers must dispatch physical products within a reasonable time following Campaign success. Sellers are responsible for providing accurate courier and tracking information.

7.2.2. Buyers will receive a dispatch notification email containing a link to track their order on the courier’s website and a link to view their order status on Preorda. Order tracking links are bearer links — anyone with the link may view limited order-status information (such as fulfilment status, campaign details, and order summary). Delivery addresses and digital access URLs are not visible through public tracking links. You should not share tracking links publicly.

7.2.3. Preorda does not guarantee delivery times, delivery success, or product condition. Disputes regarding delivery should be directed to the Seller in the first instance.

7.3. Digital Products

7.3.1. For digital Campaigns, the Seller provides a single asset URL that is delivered to all Buyers upon successful payment capture. Access is sent automatically via email.

7.3.2. The digital asset URL is shared across all Buyers of that Campaign. Preorda does not enforce per-buyer access controls or digital rights management. Sellers acknowledge that the Platform does not technically prevent Buyers from sharing the access link.

7.3.3. Preorda is not responsible for the content, availability, or quality of digital products.

7.3.4. Unless otherwise stated by the Seller, Buyers are granted a personal, non-exclusive, non-transferable licence to access and use digital content for their own personal use.

7.4. Services and Bookings

7.4.1. For service Campaigns, the Seller provides sessions (dates and times) that Buyers select at checkout. The Seller confirms bookings and marks attendance through the Platform.

7.4.2. Preorda is not responsible for the quality, safety, or delivery of services. The contract for service provision is between the Buyer and Seller.

7.5. Collection

7.5.1. Where a Seller offers collection as a fulfilment option, the Buyer is responsible for collecting the product from the specified location. The Seller marks the order as collected upon handover.

8. Refunds and Cancellations

8.1. Automatic Refunds

8.1.1. If a Campaign fails to reach its target or is cancelled by the Seller, we will initiate the release or refund of all payments through Stripe where available and legally required. No action is required from the Buyer. Processing times depend on Stripe and the Buyer’s bank.

8.2. Buyer Cancellation

8.2.1. Buyers may be able to cancel an order before payment is captured (i.e., while the Campaign is still running and the order is in an authorised state), subject to the Campaign’s status and payment state at the time of cancellation. Once payment has been captured following Campaign success, Buyer-initiated cancellations are no longer available through the Platform.

8.2.2. For post-capture issues (non-delivery, faulty goods, or other disputes), Buyers should contact the Seller directly. If the Seller does not resolve the issue, Buyers may contact Preorda support or raise a dispute through their payment provider.

8.3. Seller-Initiated Refunds

8.3.1. Sellers cannot issue refunds directly through the Platform. Refunds for captured payments are handled by Preorda’s support team or through Stripe’s dispute process.

8.4. Consumer Rights

8.4.1. Nothing in these Terms affects your statutory consumer rights. If you are a consumer in the United Kingdom or European Union, you retain all rights under applicable consumer protection legislation, including (where applicable) the right to cancel distance contracts within the statutory cooling-off period.

8.4.2. Digital content: where you purchase digital content and request or agree to access being made available immediately after Campaign success, you acknowledge that you may lose your statutory right of withdrawal once access has been provided, where permitted by applicable law.

9. Shipping and Delivery

9.1. Sellers are responsible for determining shipping options, costs, and delivery regions for their Campaigns. Shipping fees, where applicable, are set by the Seller and displayed at checkout.

9.2. Sellers may restrict shipping to specific countries or regions. Available shipping destinations are displayed on the Campaign page.

9.3. The Seller is responsible for all customs duties, import taxes, and regulatory compliance associated with shipping. Buyers may be responsible for customs duties or import taxes levied by their country, depending on the destination.

9.4. Preorda does not act as a shipping agent, carrier, or customs broker.

10. Reviews

10.1. Buyers may be invited to leave a review following a completed order. Review invitations are sent via email after fulfilment, with a unique link valid for 30 days.

10.2. Reviews must be honest, based on genuine experience, and comply with our Acceptable Use Policy. We reserve the right to remove reviews that are defamatory, abusive, fraudulent, or otherwise in breach of these Terms.

10.3. Sellers may reply to reviews publicly. Replies must be professional and comply with our Acceptable Use Policy.

10.4. Preorda does not verify or endorse the accuracy of reviews. Reviews may remain visible after account deletion in anonymised form.

11. Bounty and Promoter Programme

11.1. Overview

11.1.1. Sellers may create a Bounty for their Campaign, offering a commission to Promoters who refer Buyers. The Bounty programme is optional and is managed entirely by the Seller through the Platform.

11.2. Becoming a Promoter

11.2.1. Any registered user (other than the Campaign owner) may claim a Bounty and receive a unique referral link. Promoter status does not require separate approval.

11.2.2. Promoters must complete Stripe Connect Express onboarding to receive commission payouts.

11.3. Commission and Attribution

11.3.1. Commission is earned when a Buyer who arrived via the Promoter’s referral link places an order that is subsequently captured (charged). The commission rate is set by the Seller (between 1% and 50% of the item subtotal) and may be subject to a per-order cap.

11.3.2. Attribution is determined solely by whether the Buyer’s checkout session included the Promoter’s referral code. Preorda does not use cookies or persistent tracking for attribution beyond the referral link.

11.3.3. Commissions are subject to a hold period (currently 14 days) following attribution before becoming payable. This allows time for disputes, cancellations, and chargebacks.

11.4. Payouts

11.4.1. Payable commissions are paid out daily via Stripe transfer to the Promoter’s connected Stripe account, subject to a minimum payout threshold.

11.4.2. Preorda processes Promoter payouts on behalf of the Seller, subject to available funds, Stripe availability, fraud checks, dispute resolution, and minimum payout thresholds. The Seller does not pay Promoters directly.

11.5. Commission Disputes

11.5.1. Sellers may dispute an attribution if they believe it is fraudulent or does not represent a genuine referral. Disputed commissions are frozen until resolved by Preorda’s support team.

11.5.2. Preorda will review disputes and make a final determination. Fraudulent attributions will result in the commission being voided.

11.6. Chargeback Impact

11.6.1. If a Buyer’s payment results in a chargeback that is decided against the Seller, any unpaid commission associated with that order will be voided automatically.

11.6.2. Commissions that have already been paid to the Promoter at the time of a chargeback loss are not automatically clawed back. Preorda reserves the right to seek recovery of paid commissions in cases of fraud or abuse.

11.7. Prohibited Conduct

11.7.1. Promoters must not engage in self-referral, click farming, misleading advertising, spam, or any other artificial or deceptive means of generating referrals. Violation may result in commission forfeiture and account termination.

11.8. Deactivation

11.8.1. Sellers may deactivate a Bounty at any time. Upon deactivation, a 48-hour grace period applies during which existing referral links continue to earn commissions. After the grace period, the Bounty is fully deactivated and no further commissions are earned.

11.9. No Earnings Guarantee

11.9.1. Preorda does not guarantee referral traffic, conversions, commission earnings, or payout volume for Promoters. Participation in the Bounty programme is at the Promoter’s own commercial risk.

12. Seller Terms

12.1. Seller as Merchant of Record

12.1.1. As a Seller on Preorda, you are the merchant of record for all sales made through your Campaigns. You are directly responsible for the products or services you offer, including their quality, description accuracy, pricing, fulfilment, and compliance with all applicable laws.

12.1.2. You are responsible for all applicable taxes, including VAT, sales tax, income tax, and any other taxes arising from your sales. Preorda does not calculate, collect, or remit taxes on your behalf.

12.2. Stripe Connect

12.2.1. Sellers must complete Stripe Connect Express onboarding before launching a Campaign. This includes providing identity verification and bank account details directly to Stripe.

12.2.2. By onboarding with Stripe Connect, you agree to Stripe’s Connected Account Agreement in addition to these Terms.

12.3. Campaign Obligations

12.3.1. By launching a Campaign, you commit to fulfilling all orders if the Campaign succeeds. You must provide accurate descriptions, pricing, images, and fulfilment information.

12.3.2. For digital Campaigns, you must provide a valid digital asset URL before launch. For scheduled service Campaigns, you must create at least one session before launch.

12.4. Prohibited Products and Content

12.4.1. You are solely responsible for ensuring that the products or services you list are legal to sell, ship, advertise, and fulfil in all jurisdictions where you offer them. You must comply with our Acceptable Use Policy, which sets out categories of products and content that are not permitted on the Platform. You must also comply with Stripe’s restricted business policies.

12.4.2. Preorda reserves the right to remove any Campaign or content that violates these Terms or our Acceptable Use Policy, with or without notice.

12.5. Dispute Cooperation

12.5.1. If a Buyer raises a payment dispute (chargeback) with their bank, you are expected to cooperate with the dispute resolution process. The Platform provides tools to generate evidence packs and will send reminders when evidence submission deadlines approach.

12.5.2. Failure to respond to disputes may result in the dispute being decided against you, with funds withdrawn from your Stripe account.

12.6. Indemnification

12.6.1. You agree to indemnify and hold harmless White Cross Limited, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Platform as a Seller, your Campaigns, your products or services, your breach of these Terms, or claims relating to taxes, duties, regulatory penalties, intellectual property infringement, consumer claims, or product liability.

12.7. Platform Rights Over Seller Accounts

12.7.1. Preorda reserves the right to take any of the following actions where we reasonably believe it is necessary to protect Buyers, the Platform, or our legal interests:

• Delay or withhold payouts where supported by Stripe’s connected-account controls
• Require proof of fulfilment before allowing further Campaign activity, resolving disputes, or taking other account actions
• Suspend or remove Campaigns
• Suspend or restrict Seller account access during fraud, dispute, or compliance investigations
• Recover losses, fees, chargebacks, refunds, and unpaid obligations from the Seller’s connected Stripe account or future payouts

12.7.2. Where permitted by Stripe and applicable law, we may delay, reserve, offset, or withhold payouts where reasonably necessary to cover anticipated refunds, disputes, chargebacks, fraud risk, or other liabilities associated with a Seller account.

12.7.3. Where possible, we will notify you before taking such action and explain our reasons, except where doing so would compromise an investigation or where immediate action is required to prevent harm.

12.8. Chargeback and Loss Recovery

12.8.1. If a Buyer raises a chargeback against a payment made through your Campaign, Stripe may debit the disputed amount directly from your connected Stripe account. Preorda does not control this process; it is governed by your agreement with Stripe.

12.8.2. Where a chargeback, refund, or dispute results in a financial loss to Preorda (including lost Platform Fees), we reserve the right to recover such losses from your connected Stripe account, future payouts, or by any other lawful means.

12.8.3. We may suspend your account, withhold payouts, or restrict your ability to launch new Campaigns during any chargeback investigation or where your chargeback rate exceeds acceptable thresholds.

12.9. Data Protection Responsibility

12.9.1. Sellers are independently responsible for complying with applicable data protection and privacy laws in relation to customer data they access through the Platform, including order details, delivery addresses, and contact information. Sellers must not use customer data for purposes unrelated to fulfilling orders placed through the Platform.

12.10. Inventory and Commercial Risk

12.10.1. Sellers are solely responsible for inventory planning, manufacturing, sourcing, fulfilment capability, and commercial viability of their Campaigns. Preorda does not assess, verify, or underwrite the feasibility of any Campaign.

13. Intellectual Property

13.1. All content, branding, software, and design of the Platform are owned by or licensed to White Cross Limited and are protected by copyright, trademark, and other intellectual property laws.

13.2. By uploading content to the Platform (including Campaign images, descriptions, and digital assets), you grant Preorda a non-exclusive, royalty-free, worldwide licence to display, reproduce, and distribute that content for the purposes of operating the Platform, including in marketing materials and social media.

13.3. You retain ownership of your content. You represent and warrant that you have the right to upload and share all content you provide, and that it does not infringe the intellectual property rights of any third party.

13.4. If you believe any content on the Platform infringes your intellectual property rights, please contact us at legal@preorda.com with details of the alleged infringement.

13.5. You must not use Preorda branding, logos, or trademarks without prior written permission.

14. Limitation of Liability

14.1. Preorda is a marketplace platform. We do not manufacture, sell, or fulfil any products or services listed by Sellers. We are not responsible for the quality, safety, legality, or delivery of products or services, or for the accuracy of Campaign descriptions.

14.2. To the maximum extent permitted by law, Preorda’s total liability to you for any claim arising from or related to your use of the Platform shall not exceed the total Platform Fees paid by you or received by you (as applicable) in the 12 months preceding the claim.

14.3. To the maximum extent permitted by law, Preorda shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, whether arising from contract, tort, or otherwise.

14.4. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

15. Dispute Resolution

15.1. If you have a dispute with Preorda regarding the Platform or these Terms, you must first contact us at legal@preorda.com to attempt to resolve the dispute informally. We will acknowledge your complaint within 5 working days and aim to resolve it within 30 days.

15.2. If we are unable to resolve the dispute informally within 30 days, either party may pursue the matter through the courts of England and Wales.

15.3. If you have a dispute with a Seller regarding a product or service purchased through the Platform, you should contact the Seller directly in the first instance. If the Seller does not resolve the issue, you may contact Preorda support for assistance, though we are not obligated to resolve disputes between Buyers and Sellers.

15.4. Nothing in this section limits your right to raise a payment dispute (chargeback) with your bank or payment provider.

16. Governing Law

16.1. These Terms are governed by and construed in accordance with the laws of England and Wales.

16.2. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from or connected with these Terms, subject to the right of consumers to bring proceedings in the courts of their country of residence as required by applicable law.

16.3. Nothing in these Terms limits any statutory consumer rights you may have under the laws of your country of residence.

17. General

17.1. Entire agreement. These Terms, together with our Privacy Policy, Cookie Policy, and Acceptable Use Policy, constitute the entire agreement between you and Preorda regarding your use of the Platform.

17.2. Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.3. Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

17.4. Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to a successor entity in connection with a merger, acquisition, or sale of assets.

17.5. Force majeure. We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including natural disasters, acts of government, pandemics, internet outages, or third-party service failures (including Stripe).

17.6. Platform availability. We do not guarantee uninterrupted or error-free availability of the Platform. We may perform maintenance, updates, or experience outages that temporarily affect access. We will endeavour to provide notice of planned maintenance where possible.

17.7. Feature modification. We may modify, suspend, or discontinue any part of the Platform at any time, with or without notice. We will endeavour to provide reasonable notice of material changes that affect active Campaigns or pending orders.

17.8. No professional advice. Information provided on the Platform is not legal, tax, financial, or business advice. Sellers are responsible for seeking their own professional advice regarding their legal, tax, and regulatory obligations.

17.9. Third-party services. Certain parts of the Platform depend on third-party services including Stripe, email providers, hosting providers, and courier tracking services. We are not responsible for failures, delays, errors, or outages caused by those third-party services, except where required by law.

17.10. Beta and experimental features. Certain features may be marked as beta, early access, preview, or experimental. Such features may change, contain errors, or be discontinued at any time without notice. Use of beta features is at your own risk.

17.11. Law enforcement and reporting. We may report unlawful activity to law enforcement, regulators, payment providers, or affected third parties where we reasonably believe disclosure is necessary or appropriate to protect safety, enforce our Terms, or comply with legal obligations.

17.12. Survival. Any provisions which by their nature should survive termination shall survive, including provisions relating to payments, disputes, intellectual property, indemnities, limitation of liability, data retention, confidentiality, and governing law.

18. Contact

For general enquiries: support@preorda.com

For legal notices, complaints, and formal disputes: legal@preorda.com

For privacy and data protection requests: privacy@preorda.com

White Cross Limited
[Registered Address]
Company Number: 01537610