Terms of Service

These Terms of Service ("Terms") govern your use of the Preorda platform ("Preorda", "we", "us") and form a binding agreement between you and Preorda Ltd. By creating an account or using our services, you agree to these Terms.

1. The Preorda Platform

Preorda is a pre-order campaign platform that enables independent sellers ("Vendors") to run time-limited campaigns and accept pledged orders from buyers ("Customers"). Campaigns run for 72 hours. If a campaign meets its minimum order target, Customer payments are collected and the Vendor fulfils the orders. If the target is not met, no payments are collected.

2. Accounts

You must be at least 18 years old to create an account. You are responsible for maintaining the security of your account credentials. You must provide accurate information when registering. One person or legal entity may not maintain more than one account.

We reserve the right to suspend or terminate accounts that breach these Terms, engage in fraudulent activity, or are inactive for an extended period.

3. Vendor Terms

3.1 Campaign creation

Vendors may create campaigns for physical goods, digital products, and services that are legal in the UK and in the jurisdictions where Customers are located. Campaigns must accurately represent the product or service being offered.

3.2 Fulfilment obligations

When a campaign succeeds, the Vendor is obligated to fulfil all orders as described. Failure to fulfil may result in account suspension, recovery of Customer funds, and removal from the platform.

3.3 Platform fee

Preorda charges a platform fee of 5% of gross campaign revenue for successful campaigns. This fee is deducted before payout. Standard Stripe payment processing fees also apply. No fee is charged for campaigns that do not meet their target.

3.4 Payouts

Payouts are made to Vendors' connected Stripe accounts within 3–5 business days of a campaign closing successfully. Vendors must maintain a valid Stripe account to receive payouts.

4. Customer Terms

4.1 Pledging an order

When you pledge an order on Preorda, your payment method is authorised but not charged. The authorisation hold is released if the campaign does not reach its target. You will only be charged if the campaign succeeds.

4.2 Cancellations

You may cancel your pledge at any time while the campaign is still running. Once a campaign closes successfully, orders are final and your payment is collected. You may not cancel after campaign close except in cases of Vendor non-fulfilment.

5. Prohibited conduct

You may not use Preorda to:

• Sell counterfeit, illegal, or prohibited goods or services
• Misrepresent yourself, your products, or your fulfilment capability
• Engage in fraudulent, deceptive, or manipulative practices
• Harvest data from the platform without written permission
• Interfere with the platform's technical infrastructure

6. Intellectual property

You retain ownership of content you upload to Preorda. By uploading content, you grant Preorda a non-exclusive, royalty-free licence to display that content on the platform and in marketing materials. Preorda's own trademarks, logos, and platform code remain our property.

7. Liability

Preorda is a platform provider. We are not a party to the transaction between Vendors and Customers and accept no liability for product quality, fulfilment failures, or disputes between users. Our total liability to you shall not exceed the fees paid to Preorda in the 12 months preceding the claim.

8. Changes to these Terms

We may update these Terms from time to time. We will notify you by email and by displaying a notice on the platform. Continued use of Preorda after changes take effect constitutes your acceptance of the new Terms.

9. Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact

For questions about these Terms, contact us at legal@preorda.com.